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Contact Information
Integrated Systems Technology, Inc.
1925 W. John Carpenter Freeway,
Suite 300
Irving, TX 75063

800.633.5583
214.630.4379
Fax 214.634.0448


sales@istserve.com

 

 



Service Desk
 

This unique application was specifically designed for the sales, sales support, and purchasing activities of your company.  It is window intensive providing the user with quick access to the many elements of data required to prepare a sales quote or make important purchasing decisions.

Sales Quotes

Sales Quotes can be used to quickly check a customer’s price for an item, produce quotes for customers or prospects, and handle a complete sales transaction from start to finish. Since it is completely interactive with the inventory, customer, sales order, and purchasing files the salesperson always has the most current information available.  All the information is displayed on one screen that maximizes the effectiveness of your sales personnel and insures the fastest response to your customers and prospects.

With one keystroke you can move from quotes to any other files quickly and easily.  If, for example, you need additional information about a customer while doing a quote, one keystroke will take you to the customer’s file, let you review the data and come back to where you left off in the quote.

Purchasing

Like Sales Quotes, the Purchasing function is designed to provide the access capabilities to critical data needed to make intelligent purchasing decisions. 

Beginning with the item to be ordered, you can determine previous vendors, check detail information on the vendors including QC statistics and open a worksheet or a purchase order to one of those vendors or a new vendor. 

You can continue to add products to open worksheets or purchase orders and at any time fax the worksheets to one or multiple vendors for quotes or fax a purchase order to a selected vendor.      

All of this creates a purchasing function which is fast, accurate and easy to use.

Cardex

The Cardex option will maintain a record of up to 60 sales and 60 purchase transactions on every inventory item.  The number of transactions maintained is controlled by the user, and may be defined differently for sales and purchases.   You may also control the specific inventory on which a cardex record is kept.

Key information is maintained and displayed on the cardex records.  For sales transactions; Customer ID, transaction dates, quantities, dollar amounts and unit price.  For purchase transactions;  Vendor ID, transaction dates, quantities, dollar amounts, and unit cost.

Telemarketing

This function allows you to track your sales activity with your prospects and customers.  In addition to complete demographic data about the customer/prospect, the system will allow you to enter messages and comments that document your follow-up activities.  These messages may be printed and/or displayed on the screen. 

The system provides for a Last Activity Date, Last Call Date, and Next Call Date.  Recall intervals, in days, can be set for each customer/prospect.  The Next Call Date can be automatically updated by the last call or last activity.

Service Desk Highlights
  Multiple Pricing options including Contract and Family Pricing
  Multiple search options available to locate customers and vendors
  Build a customer record during order process
  See previous sales of same item to customer
  See last sale of same item to customer  Pricing
  Check Cardex record from Sales Quote screen  
  View stock levels at any time  
  Access bin and/or lot information
  Create a purchase order directly from the Sales Quote
  View and access all possible vendors for the item

 
 

 

 


 

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Last Updated: 07 May, 2008 04:15 PM -0500
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