At IST, we feel that we do support differently because we do it better.  Our philosophy is that support of our products is as important as the product itself.

The staff that provides your support is knowledgeable.  They gain and maintain that knowledge by working with and installing the products they support.  That means that they not only know about the product but they understand how it works in a real-world environment – your world.

Your request for support is answered by a real person - not a machine.  That in itself is different and it is always nice to know that there is somebody who is monitoring your call.  Our response times are the best in the industry and we work hard to keep them at that level.   

We realize that self-help 24 hours a day is important to success of your systems. The IST website provides a online knowledge base with keyword searchable database, enter a support call online, or enter or track Software Change Request forms.

Support with IST includes not only call and technical support but also all updates and upgrades to the software.  This keeps your product fresh and up-to-date.  It also means that you don’t have to re-buy the software every few years.